What should I do if I suspect I've been a victim of theft from my online wallet?

If you suspect fraud or have been a victim of theft in a Web3 game or from your online wallet, we recommended that you take the following steps:

  1. Report the issue to the game's support team or community, providing as much information as possible, including screenshots or other evidence. If you've encountered this problem on Guild of Guardians, you can submit a ticket to us directly by using the widget in the bottom right corner, or by submitting a ticket from our main help desk home page!

  2. Secure your wallet and any remaining assets! We would recommend creating an entirely new wallet, and moving any residual assets over to your new wallet where they cannot be accessed, transferred or sold.

It's important to keep in mind that Web3 games and decentralised applications operate on a trustless, decentralised platform, and transactions are often irreversible. It's essential to be vigilant and protect your assets by keeping your private keys secure, avoiding phishing scams, and only interacting with reputable applications and contract addresses.

You can check out a thorough guide on how to stay safe when engaging with the web3 elements of a game here.

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